Portillo’s Restaurant Group, Inc. is a Chicago-based American fast-casual restaurant chain that specializes in Chicago-style food such as hot dogs, Maxwell Street Polish, and Italian Beef. Dick Portillo founded the company “The Dog House” on April 9, 1963, in Villa Park, Illinois.

Outside of Chicago and Northern Illinois, the chain has four locations each in central Illinois, the Indianapolis metropolitan area, and the Phoenix metropolitan area, as well as three locations in the Minneapolis-St. Paul metropolitan area. Two locations each in the Milwaukee metropolitan area, Madison, Wisconsin metropolitan area, Southern California, and Tampa metropolitan area; and one location each in Metro Detroit, South Bend metropolitan area, Fort Wayne, Orlando, and the Quad Cities.

HOW TO CHECK YOUR GIFT CARD BALANCE?

CHECK YOUR GIFT CARD BALANCE ONLINE:

To check your  Portillo’s Gift Card Balance online, here’s what you go to do:

• Click on this link. This will take you to the Portillos Gift Card balance checker.
• Enter the Gift Card number and pin Code into the specified areas.
• Click on the “Continue” button.
• You can check the details of your gift card.

CHECK BALANCE AT STORES:

You can access Portillo’s to get card balance services.

• Use Store Locator in order to access the address of your nearby stores.
• You have to enter your zip code or state name in the search bar and press the button “Search”.
• View the results and select the nearest store location to visit.

CHECK BALANCE WITH CUSTOMER SERVICE:

Follow this method If you want to get customer service support for a balance check.

• Make a call on this number 844-447-7251 to dial customer support service online.
• You are required to carefully concentrate on customer support instructions.
• You have to choose a helpline extension for card balance.
• In the next step enter the card number and wait.
• You will be informed about your gift card balance.

WHERE CAN YOU USE MY GIFT CARD?

Portillo’s gift cards can be used at all of our Portillo’s locations as well as online for catering or merch. 

HOW CAN YOU REPLACE A STOLEN OR LOST GIFT CARD?

If the card is still valid, they can reship a new one using standard mail. They are unable to issue a new card if the card has been partially used and refer to customer service.

WHAT YOU CAN DO IF YOU HAVE A GIFT CARD WITHOUT A PIN?

If you have a gift card without a PIN, you cannot use it online but you can use it at a store. You are unable to check the balance of your gift card without a PIN but you can operate it for a new card with a PIN at one of the Portillo’s stores. 

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